Post Construction Cleaning

Cancellation Policy

1. Booking & Scheduling Advance Booking: Clients must book cleaning services at least 24 hours in advance. Same-Day Requests: Subject to availability. Recurring Services: Clients can schedule weekly, bi-weekly, or monthly cleanings. 2. Confirmation & Deposits Booking Confirmation: A confirmation email/text will be sent upon booking. Deposit Requirement: A deposit (e.g., 25%-50%) may be required for first-time customers or large cleaning projects. 3. Cancellation & Rescheduling Cancellation Notice: Clients must provide at least 24 hours notice for cancellations or rescheduling. Late Cancellation Fee: Cancellations made within 24 hours of the appointment may incur a fee of 50% of the service cost. No-Show Policy: If the client is unavailable, or access is denied at the scheduled time, a full service charge may apply. 4. Pricing & Payments Quoted Prices: Final pricing is based on property size, condition, and specific services requested. Payment Methods: Accepted methods include cash, credit/debit cards, bank transfers, or digital wallets (e.g., Zelle, PayPal, Venmo). Late Payment Policy: Payment is due at the time of service unless otherwise agreed. Late payments may incur a 10% late fee. 5. Access to Property Clients must provide entry instructions (key, code, or be present). If the cleaner cannot access the property at the scheduled time, a lockout fee may apply. 6. Satisfaction Guarantee If a client is dissatisfied, they must report concerns within 24 hours. No refunds will be issued, but service corrections will be provided when applicable. 7. Liability & Damage Policy The company is not liable for pre-existing damage or damage due to improper installation of household items. Clients must notify the company of fragile or high-value items before cleaning. 8. Health & Safety Cleaners do not handle hazardous materials or biohazard cleanups. Services do not include pest infestations, mold removal, or hoarding situations unless specified in advance. Customers are liable for securing any pets on the premises. 9. Service Limitations Heavy furniture will not be moved. If requested, the client must move furniture in advance. The service does not include dishwashing, laundry, or extreme clutter organization unless arranged beforehand.

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